Privacy policy
Privacy policy
Introduction
At O’Tacos Morocco, your privacy is a top priority. We are committed to complying with applicable personal data protection laws, including current Moroccan legislation. This policy clearly explains what personal data we collect, how we use it, whom we share it with and the measures we take to keep it secure.
By using our services or browsing our websites after reading this policy, you accept the collection, use and sharing of your information as described in this document.
Contents
Personal information we collect
How we use your information
How we share your information
Specific uses of information
Processing locations
Data retention
Information security
Cookies and tracking
Your rights
External links
Contact details
Personal information we collect
When you interact with O’Tacos Morocco services (website, mobile app, social media, loyalty programmes, etc.), we may collect the following types of data:
Full name
Email address
Username
Telephone number
Physical address
IP address
Browser and operating system
Date of birth
Photos, communications or messages you send
Information about your orders, complaints or requests
Location data
Information provided in surveys, competitions, applications or orders
How we use your information
We use your personal data to:
Manage and personalise your user experience
Manage online orders and payments
Respond to your requests and feedback
Contact you about offers, news or events
Manage loyalty programmes
Carry out analysis to improve our services
Meet our legal obligations
Carry out targeted marketing activities (with your consent)
How we share your information
We may share your data with trusted partners to improve your experience. These partners include:
GLOVO – KOOUL – YASSER: online ordering systems
Payzone or CMI (Morocco) : payment processing
Meta (Facebook/Instagram), TikTok : marketing and advertising interactions
Google Analytics : traffic analysis
These partners have limited access to the data they need to perform their functions, in accordance with security standards.
Specific uses of information
When you create an account or place an order, we collect personal data needed to provide the service, such as your name, address, telephone number and payment method. This information is used only for these purposes, unless otherwise required by law.
Where we process your information
Your data may be hosted or processed outside Morocco, including in Canada or the United States, by technical partners. These transfers are governed by safeguards to protect your personal data.
Data retention
Your information is retained for as long as necessary to fulfil the purposes for which it was collected or to meet our legal obligations.
How we protect your information
We apply strict security measures:
Encryption of sensitive data, such as banking information
Controls on access to data
Employee training on confidentiality
Monitoring of potential breaches and incident response plans
Cookies and tracking technologies
We use cookies to:
Improve navigation on our website
Analyse traffic
Personalise the user experience
Measure the effectiveness of marketing campaigns
You can manage your cookie preferences through your browser settings.
Your rights
Under applicable law, you have the right to:
Access the data we hold about you
Request that it be corrected or deleted
Withdraw your consent, where applicable
Lodge a complaint with the competent authorities
For any request, please contact us using the details below.
External links
Our websites may contain links to third-party services. O’Tacos Morocco is not responsible for their privacy practices. Please read their respective policies before sharing your data.
Contact details
For any questions, requests or complaints about this privacy policy, please contact our data protection officer:
Email: Contact@o-tacos.ma
O’Tacos Morocco franchise applications
The “Become a franchisee” form sends the O’Tacos Morocco team your first and last name, email address, telephone number, city of residence, preferred location, project description and, if provided, postcode and available personal investment. This information is used to review your application and contact you about your project.
Required fields are marked with an asterisk. Submitting the form requires your explicit consent to this processing. Your application is stored in Supabase, accessible only to authorised administrators, then sent through Resend to the O’Tacos Morocco team’s email addresses configured in the administration area (contact@o-tacos.ma by default), using a server function hosted by Vercel. It is not published on the website and does not subscribe you to a newsletter. The team retains correspondence to follow up on your enquiry, in line with the retention principles described in this policy.
To request access to, correction or deletion of your information, write to contact@o-tacos.ma and state that your request relates to a franchise application.
Website visitor statistics
The website measures visits, pages viewed, referring domains, device types, and the country and city estimated from each visitor’s network. Location information is approximate. The website does not request access to your GPS location and does not store your IP address in its statistics.
A random session identifier is kept in your browser’s session storage; it is not used to track you across other websites. Statistics are stored in Supabase and can only be viewed by authorised administrators. Full referring page addresses and their query parameters are not recorded.
Tracking respects your browser’s Do Not Track and Global Privacy Control signals. You can also disable visitor statistics below. Your choice is saved in this browser.
You can also reach the team through our Contact page.